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Intranet Social Bookmarking: Tagging Behind the Firewall

by Bill Ives

Puneet Gupta and Tom Mandel commented in one of my prior posts on this blog on the possibilities of social bookmarking as a useful component of a knowledge management system. Tom linked to a discussion by Robert Scoble on the topic. I certainly agree with the promise and wrote a piece on it. Intranet Social Bookmarking: Playing Tag Behind the Firewall. Here are some of the conclusions from the article updated a bit.

Individual project teams can collectively create social bookmark (or tag) lists to support their work. These can be attached to their wiki or blog. They can be shared and discussed at virtual meetings. At the enterprise or division level, a knowledge manager can create an ongoing library of links to critical documents with annotations on their importance. These could be drawn from the best of team tag lists. Then official enterprise tag lists can be developed that represent the best thinking on specific issues that are important to the company.

Employees or teams can download tag lists to fit their work needs. Then, they can make these tag lists once again personal as they engage in work activities by modifying them with both new annotations on the usefulness of existing links, as well as new links. Anyone in the firm, including the original knowledge manager, can access these new derived tag lists to enhance their own or add back into the official enterprise tag list on the topic for continuous improvement.

With tagging behind the firewall, the best thinking in the firm can become more transparent and constantly updated to the benefit of all. Knowledge is easily shared and communities can consolidate their key documents and resources. It can also be linked to other on-demand business solutions to enhance their value.

I wrote about IBM’s enterprise tagging system, dogear, in another FAST post. There is also Mitre’s Onomi. Ii is likely more are being developed. Let us know about any you have heard of.